April, who like so many insureds fail to understand the importance of
protecting themselves properly, not that they are to blame, but the
adjuster in most cases fails to explain the process to them so they
understand it. It is the homeowners job to be sure they don't rely upon
any person except themselves during a time of peril, even though it is a
very difficult time. I suggest for them to seek outside help, which we
will discuss later.
With that being said, April was in for a rude
awakening and the experience was going to be something that she would
never forget, even though she wanted to forget it.
Even though
April had a fire and felt very fortunate that all four of her children
escaped, along with their animals which were also a part of the family,
she would soon learn that her insurance company was not going to take
care of her like her agent had always told her they would if she ever
needed them. She called her insurance agent immediately, and it was the
next day that a contractor showed up at her door along with the
insurance adjuster just a couple of minutes later. The contractor
explained that he would help her and assist her on her claim and it was
not long before he had her sign his contract that, unknowingly to her,
the contract locked her into a position giving the contractor full
control over the entire claim. She was comfortable at the time doing
this, after all, her insurance adjuster assured her that he was a good
contractor and would do a good job for her.
Her adjuster was kind,
at least most of the time, but it was not long until he simply appeared
not to care what was in the best interest of April, and more concerned
about his company; and that scared April. It was not but after a few
weeks of witnessing this type of tragedy taking place in front of her
that she reached out to someone who she thought could at least give her
some guidance. After talking to her friend, she realized she needed the
help of an outside person who understood the insurance business just as
good or better than the insurance adjuster did. Her friend told her to
look for a public adjuster, someone who works for the homeowner only, so
she did. It was not long until she found a local public adjusting firm
who understood and had the knowledge that was needed to help her who was
a claim expert working for homeowners.
After hiring her public
adjuster, she really did begin to feel more at ease because she could
see that what the insurance company adjuster told her that he would not
cover, began to be covered and paid for. April did not need to worry
about the little details from that point forward. She knew she had made
the right decision and could see progress being made. Her claim was
brought to a close with a quality job due to the public adjuster finding
out during his investigation that the contractor whom she had hired in
the beginning to be more concerned about the fear of asking the
insurance company for more money to fix her property correctly, so the
public adjuster helped her locate an honest contractor to get her job
done. Customer satisfied and moved back into her home
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