Choice is always good. In a globalized world, the consumer has a
plethora of choices in everything, from airlines to automobiles. This is
why nowadays even airlines make an announcement after the passengers
land: "We know you have a choice. Thanks for flying with us!"
It's
rather simple. You have a choice - if you don't like the product or
service, switch! The same goes for health insurance policies as well. In
India, people have woken up to the promise of health insurance, which
has led to a proliferation of health insurance providers across the
board. Because of this wide variety available, the policyholder doesn't
need to stick to an insurance provider if they feel dissatisfied with
the services.
The Insurance Regulatory and Development Authority
of India (IRDA) has a novel scheme for disgruntled policyholders to
switch providers: health insurance portability. Now, what do we mean by
this? Let's elaborate.
What is health insurance portability?
Health
insurance portability is the manner through which a health insurance
policyholder can transfer his/her existing policies from the current
provider to a new one. Portability offers a way for customers to opt for
better service and product. That way, an insurance provider cannot take
them for granted.
Reasons for porting
When and why should you port a health insurance policy to a different provider? Here are some pointers to help you decide:
o Quality of Service
If
you feel that the standards of service offered by a policyholder is not
at par with what they promised while logging you in, may be it's time
to move on. Often, an insurance provider will promise the moon while
getting a customer on board in the eagerness of cracking a deal, but
gradually, reality strikes and the customer realizes that it was all
hogwash. There's no point continuing a bitter relationship, right?
o Increased Benefits
There
might be a point when you realize the cover offered to you by your
current health insurance provider is not sufficient, and after talking
to them it seems clear that that's the best they can do. Under the
circumstances, it may be wise to switch to a provider that can offer the
additional cover/ benefits.
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